Shipping Policy
- Chrome Wheels: Ships in 7–14 business days after order.
- Powder Coated Wheels: Ships in 15–20 business days after order.
- 24K Gold Wheels: Ships in 15–20 business days after order.
Please note that global factors may impact production or shipping times. We appreciate your patience and strive to maintain timely order fulfillment.
Warranty Policy
General Warranty
- Coverage lasts 1 year from date of purchase.
- Applies to defects in materials or workmanship.
- Proof of purchase is required.
- The product may be repaired or replaced at Luxor Wire Wheels’s (DNA) discretion.
- Replacements may use reconditioned parts or equivalent products.
Chrome Warranty (1-Year Limited)
- Chrome must be properly maintained to qualify.
- Avoid exposure to salt, sand, humidity, and abrasive cleaners.
- DNA determines eligibility based on proper care and lack of abuse.
- No warranty is provided for Gold or Custom Powder Coated finishes.
Exclusions
This warranty does not cover:
- Damage from accident, misuse, improper installation, or unauthorized repairs.
- Products altered or used outside recommended guidelines.
Limitations
- Your sole remedy is product repair or replacement.
- No liability for incidental or consequential damages.
- No warranties extend beyond those listed here.
Returns Policy
- No call tags provided for returns.
- RMA (Return Merchandise Authorization) required before return.
- Return requests must be made within 30 days of invoice.
- Incorrect, damaged, or missing parts must be reported within 2 business days of receipt.
- A restocking fee may apply.
- DNA may refuse return requests at its discretion.
- Customer is responsible for properly packaging return shipments.
- DNA is not responsible for return shipping costs on international orders.
Duties & Taxes for International Orders
- Customs duties and import taxes are the responsibility of the recipient.
- Charges vary by country and are outside DNA Specialty’s control.
- Contact your local customs office for detailed information.